1. Introduction

These terms and conditions govern your use of the Protein Fuels website and the purchase of products through our platform. By placing an order with us you agree to be bound by these terms.

2. who are we

Protein Fuels operates as an online retail platform and authorised sales agent for products supplied by third-party wholesale distributors.

Products purchased through this website are supplied and fulfilled by our distribution partner, Tropicana Wholesale, who manage the storage, packing and shipping of all orders.

Protein Fuels acts as the intermediary between the customer and the supplier and facilitates the sale and customer service process.

3. Product Information

We aim to ensure all product descriptions, images and information displayed on our website are accurate. However, product packaging, ingredients and nutritional information may change from time to time by the manufacturer.

Customers should always check product labels before consumption.

4. Orders

When an order is placed through our website, the order is transmitted to our authorised wholesale partner for processing and fulfilment.

Protein Fuels reserves the right to cancel or refuse orders where:

  • products are unavailable
  • pricing errors occur
  • fraudulent activity is suspected

If an order cannot be fulfilled, customers will be notified and refunded where applicable.

5. Shipping and Delivery

All orders are fulfilled and dispatched by our authorised wholesale partner.

Delivery times provided on the website are estimates and may vary depending on courier services and product availability.

Protein Fuels is not responsible for delays caused by courier services or circumstances outside our control.

6. Returns and Refunds

If you receive a damaged, faulty or incorrect product, please contact us within 48 hours of receiving the order.

Returns may be accepted subject to the policies of our fulfilment partner.

Due to health and safety regulations, opened food or supplement products cannot be returned unless faulty.

7. Liability

Protein Fuels acts as an intermediary between customers and authorised distributors.

While we aim to ensure a smooth purchasing experience, Protein Fuels shall not be held liable for:

  • manufacturing defects
  • product formulation changes
  • courier delays
  • stock availability issues

Responsibility for product manufacturing and packaging lies with the product manufacturer.

8. Health Disclaimer

Products sold on this website are intended for healthy adults and should be used as directed.

Customers should consult a healthcare professional before using supplements if they have any medical conditions, are pregnant, or are taking medication.

Products sold are not intended to diagnose, treat or cure any disease.

9. Intellectual Property

All website content including text, branding, logos and images are the property of Protein Fuels unless otherwise stated and may not be reproduced without permission.

10. Changes to Terms

Protein Fuels reserves the right to update these terms and conditions at any time without prior notice.