Introduction

Protein Fuels is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use and protect your personal information when you use our website or place an order with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you place an order or interact with our website we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Delivery address

Order Information

  • Products purchased
  • Order history
  • Transaction details

Technical Information

  • IP address
  • Device information
  • Browser type
  • Website usage data

This information is collected to allow us to process and fulfil orders and improve our services.

How We Use Your Information

We use your information to:

  • Process and manage orders
  • Provide customer support
  • Arrange delivery of products
  • Communicate regarding orders
  • Improve website performance
  • Prevent fraud and security risks
  • Comply with legal obligations

We only collect the information necessary to provide our services.

Data Sharing With Third Parties

To operate our business and fulfil orders we may share limited personal information with trusted third parties.

These include:

Order Fulfilment Partner

Orders placed through Protein Fuels are fulfilled by our authorised wholesale distribution partner, Tropicana Wholesale.

To allow them to process and ship your order, we share the following information:

  • Customer name
  • Delivery address
  • Contact email
  • Order details

This information is used solely for the purpose of fulfilling and delivering your order.

Payment Processing

All payments on this website are securely processed by Stripe.

Protein Fuels does not store or have access to full payment card details.

Payment information such as card numbers, expiry dates and security codes are processed directly through Stripe’s secure payment systems.

Stripe processes payments in accordance with their own privacy and security policies.

For more information please see:

Stripe payment services provider.

Website Service Providers

We may use trusted third-party services to operate our website and analyse usage data.

These providers may process limited technical data such as:

  • IP address
  • browser type
  • website interactions

This data helps us improve the performance and security of our website.

Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • unauthorised access
  • misuse
  • loss
  • disclosure

Sensitive payment information is encrypted and handled securely by our payment processing partner.

Data Retention

We retain personal data only for as long as necessary to:

  • process orders
  • comply with legal obligations
  • maintain business records

Customers may request deletion of their personal data where legally permitted.

Your Rights

Under UK data protection laws, customers have the right to:

  • request access to their personal data
  • request correction of inaccurate data
  • request deletion of personal data
  • object to certain types of data processing

Requests can be made by contacting us via email.

Contact Regarding Privacy

If you have questions regarding how your data is handled please contact:

support@proteinfuels.co.uk

Cookie Policy

Our website uses cookies to improve user experience and website functionality.

Cookies are small data files stored on your device that allow websites to remember certain information about your visit.

Cookies may be used for:

  • website functionality
  • analytics
  • remembering preferences
  • improving performance

You can disable cookies through your browser settings, although this may affect certain features of the website.

Returns and Refunds Policy

Due to the nature of food and supplement products, we are unable to accept returns of opened items.

Returns may be accepted in the following situations:

  • the item is damaged on arrival
  • the wrong item was supplied
  • the product is faulty

Customers must notify us within 48 hours of delivery if there is an issue with an order.

Once reported, we will work with our fulfilment partner to investigate and resolve the issue.

Refunds or replacements may be offered where appropriate.

Payment Information

All payments on this website are processed securely through Stripe.

Stripe is a globally recognised payment provider that processes card transactions and online payments using encrypted systems that meet international security standards.

Protein Fuels does not store credit card numbers or sensitive payment information.

When a payment is made:

  1. payment details are securely transmitted to Stripe
  2. Stripe processes the transaction
  3. confirmation is sent back to our website

Your payment information is handled in accordance with Stripe’s privacy and security policies.

Order Fulfilment

Products ordered through this website are supplied and shipped by our authorised wholesale partner.

Tropicana Wholesale handles the storage, packing and delivery of all orders.

Customer delivery details are shared with the fulfilment partner only for the purpose of processing and shipping orders.

Website Use

By using this website you agree that:

  • information provided is accurate
  • purchases are made for personal use unless agreed otherwise
  • misuse of the website may result in access being restricted